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Contact Us

Amgen Assist gives healthcare professionals and patients a single destination for user-friendly online tools and forms and makes it easy to find the appropriate program for each patient's unique needs. Let us help you cut through the confusion so you can focus on your patients. Amgen Assist Hotline representatives are available as follows:

Bone Health 1-877-776-5421 M-F 9am — 8pm ET
Inflammation 1-888-436-2735 M-F 8am — 8pm ET
Nephrology 1-800-272-9376 M-F 9am — 8pm ET
Oncology 1-888-427-7478 M-F 9am — 8pm ET

Uninsured Patient Assistance

The Safety Net Foundation 1-888-762-6436 M-F 9am — 8pm ET
ENcourage Foundation® 1-800-282-7752 M-F 9am — 8pm ET

Get answers to clinical and product-related questions.

You may also contact Amgen directly to get answers to your clinical and product-related questions:

For clinical questions

Medical Information: 1-800-77-AMGEN

For product ordering and general inquiries

Customer Service: 1-800-28-AMGEN

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Medication Coverage by Plan

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Assistance:
Help paying for medication or other healthcare-related expenses.
Commercial insurance:
A service where a company pays for a person's healthcare-related expenses, including medications and treatments. Commercial insurance differs from Medicare and Medicaid in that a private company runs it.
Coverage:
The healthcare-related expenses that an insurance plan will pay for.
Coverage:
The healthcare-related expenses that an insurance plan will pay for.
Co-pay/Co-payment/Co-insurance:
An insurance plan may pay for most of a medication or treatment, but sometimes the person with insurance will still need to pay a certain amount. When the insurer's part is a fixed amount, it is called a co-pay or co-payment. When the insurer's part is based on a percentage of the cost, it is called co-insurance.
Foundation, Independent foundation:
A non-profit organization that donates funds and support to other groups, or provides funding for its own charitable purposes. Some foundations can help people pay for their medications.
Health insurance:
A service where a company or the government pays for a person's healthcare-related expenses, including medications and treatments.
Medicaid:
A US-government program that helps pay medical costs for people who meet certain low-income limits.
Medicare:
A US-government program that helps pay medical costs for people who meet certain low-income limits.
Out-of-pocket expense:
The money a person with insurance has to pay for a medication or treatment. This can include deductibles, co-pays, co-insurance, or other expenses related to medical care which are not covered by insurance.
Support:
Help paying for medication or other healthcare-related expenses.
Underinsured:
People who have health insurance but may have difficulty paying for the co-payments, co-insurance, or deductibles related to their medications and treatments.
Uninsured:
People who do not have health insurance.